Requirements not met yet
Every step must be completed — for example, reaching the exact level within the time limit.
Reward support
Missing a reward?
Completed an offer on the Offerzy offerwall but didn’t receive your reward? Check the common reasons below, then report it so our team can review the conversion with the advertiser.
Never share your password.
Our team will never ask for your password, payment details or login codes. Only send these details:
- Your user ID on the site or app
- The offer name
- The date you completed it
- Screenshots of the completed offer
BEFORE YOU REPORT
Common reasons a reward is late or missing.
Waiting for confirmation
Some advertisers confirm completions later. Give it time before reporting.
Not a new user
Many offers are for new users only. Installing an app you used before may not count.
VPN or ad blocker
VPNs and some blockers stop tracking. Using a VPN also breaks offer rules.
Different device or account
Finish the offer on the same device and account you started it on.
HOW TO REPORT
Report a missing reward.
- 01
Collect your details
Your user ID on the site or app, the offer name and the date you completed it.
- 02
Take screenshots
Show the completed requirement, like the level reached or a confirmation screen.
- 03
Email reward support
Send everything in one message. Never include your password.
- 04
We review it
Our team checks the conversion against the advertiser’s requirements and follows up.
Questions about your balance or a withdrawal?
Your reward balance is managed by the site or app where you found the offerwall. Contact them about your account, balance or cash-outs.